Technical Support Form
If you are experiencing difficulties with your i2iAuction™ Video,
please provide as much information as possible about your system and the problem(s) you are experiencing. Accurate information will allow the i2iAuction™ support team to quickly provide a resolution.
Most technical support issues can be quickly addressed by reading our
Technical Support- Frequently Asked Questions
.
Please read this document thoroughly as it may provide an immediate solution for your problem.
Contact Information:
Name:
(Required)
Email: (Required)
Tell Us About Your Setup :
Operating System:
Select Operating System
Windows 98se
Windows 2000 Pro
Windows XP Home
Windows XP Pro
Windows 2003
Mac OS 8.x
Mac OS 9.x
Mac OS 10.x
Linux
Other:
Processor Info:
Type:
Select Processor Type
Intel Pentium 1 Class
Intel Pentium 2 Class
Intel Pentium 3 Class
Intel Pentium 4 Class
Intel Celeron
Apple G3
Apple G4
Apple G5
AMD Athlon XP
AMD Athlon MP
AMD Athlon 64
AMD Opteron
AMD Duron
AMD K6
Other:
Speed MHz:
Select Processor Speed
500-600
601-700
701-800
801-900
901-1000
1001-1500
1501-2000
Over 2000
Hard Disk Info: (GB = Gigabyte(s))
Size GB:
Select Hard Disk Size
1-10
11-20
21-30
31-60
Over 60
Space Remaining GB:
Memory Info: (MB = Megabyte(s))
Amount of RAM MB:
Select RAM Amount
64-128
129-256
257-384
385-512
Over 512
Browser Information:
Type:
Select Browser Type
Internet Explorer
Netscape
Other:
Version:
Connection Information:
Type:
Select Connection Type
Dial-Up
ISDN
DSL
Cable
T1/LAN
Speed:
Select Connection Speed
56K
128K
256K
640K
768K
1-1.5M
Over 1.5M
Other Software:
Do you have a personal or corporate firewall?
Yes
No
If so, what type?:
(e.g.. Symantec Norton Personal Firewall)
Are you running any Anti-Virus software?
Yes
No
If so, what type?:
(e.g.. Symantec Norton AntiVirus)
Your Camera:
Manufacturer:
Model:
Connection Type:
Select Camera Connection Type
USB
Parallel
Serial
Wireless B
Tell us about your problem:
Tell us about the problems you are experiencing, please provide as much detail as possible.